Pack Animals Membership and Purchase Terms

Please read on to learn about the Pack Animals Membership and Purchase Terms. These Pack Animals Membership and Purchase Terms, also referred to as the “Purchase Terms,” are a binding contract between you and PACK ANIMALS, INC. (“Pack Animals,” “we,” and “us”) and are incorporated by reference into our Terms of Use.

Please read these Purchase Terms carefully. They cover important information about products and services provided to you and any charges, taxes, and fees we may bill you.

Membership / Credits at The Hub

Nature of Membership. Your Membership is nontransferable. It is your responsibility to notify The Hub of any change to your physical address, email address, or phone number once you become a Member.

With respect to humans, your Membership extends to all humans in your immediate household who have participated in a Training Evaluation. With respect to dogs, your Membership extends to all dogs in your immediate household who have participated in a Training or Daycare Evaluation. You may not bring any non-Member dogs into The Hub.

Credits: Members and non-members may pre-purchase credits and redeem them for additional time in the gym (daycare visits, group classes, play dates, and some other add-on services). Credits are account-specific, non-transferable, and non-refundable. Credits expire three (3) months after purchase.

Perks: Your Membership permits you to use The Hub’s premises, facilities, equipment, and services during regularly scheduled hours of operation, subject to your dog’s readiness and the availability of specific services. The Hub reserves the right to reserve some or all of the facilities from time to time for private or special events. Members may also benefit from preferential Members-only pricing on various Hub goods and services, as well as access to Members-only events.

Access: Memberships provide access to group training classes, play groups, and events, assuming the dog is considered eligible by staff. Membership tiers are defined by the number of hours of eligible services that can be accessed per day (1 hour, 2 hour, 4 hour, 6 hour, and 8 hours). Additional time in the facility can be purchased by redeeming credits.

Membership Renewal: Auto-renews each month until canceled. Cancellation requests must be submitted via Square or by written communication to Pack Animals prior to the renewal date. The cancellation will be effective on the next billing date. There are no prorated refunds for partial months.

Pausing Your Membership: Members may pause for up to 2 months at a time. You may take up to 2 pauses within any rolling 12-month period, but pauses cannot be used consecutively. Exceeding this allowance will result in automatic cancellation of your Membership. Restarting in the future will require a new Training Readiness Evaluation at the guardian’s expense.

Expiration of Other Purchases

Private Lesson Packs: Private lesson packs are account-specific, non-transferable, and non-refundable. Once the first private lesson in a pack has been attended, the remaining sessions in that pack must be used within the applicable redemption period:

4-Pack Private Lessons: Unused sessions expire eight (8) weeks after the first private lesson appointment.
8-Pack Private Lessons: Unused sessions expire sixteen (16) weeks after the first private lesson appointment.

Private lesson packs that are not started within six (6) months of purchase are forfeited. A private lesson pack is considered “started” once the first private lesson appointment has been scheduled or attended.

Expiration dates may not be extended except at Pack Animals’ sole discretion.

Booking / Rescheduling Policies and Penalties

Bookings for all services can be made on our website or via our front desk staff.

Penalties apply for no-shows, extreme tardiness, and changes made without sufficient notice. Penalties vary by service.

Membership Appointments, including Training and Daycare:

• Changes for any reason between 24 hours and 1 hour prior to the session: 1 strike.
• 15+ minutes tardy: 1 strike.
• 3 strikes in a rolling 30-day period: $50 penalty.
• Changes for any reason within 1 hour of the session, or no-show for a Group Class: $25 penalty.
• Changes for any reason within 1 hour of the session, or no-show for a Daycare session: $10 × number of hours booked.

Non-Member Appointments, including Privates, AMAs, and Credits:

• Changes for any reason between 24 hours and 1 hour prior to a Private or AMA session: $40 penalty.
• Changes for any reason between 24 hours and 1 hour prior to a Daycare session: $10 × number of hours booked.
• Changes for any reason within 1 hour of the session, or no-show: Private lesson, AMA, or credits forfeited.

Training / Daycare Evaluations:

No-shows must pay for another Evaluation to rebook.

Automatic Payments

Once you become a Member, you agree that your account will be auto-billed as set forth above. These charges will continue until canceled in accordance with these Purchase Terms, regardless of your use of The Hub facilities. We will bill the credit card, debit card, or other account that you have provided. If we are unable to bill that account, we will make a reasonable attempt to contact you using the contact information you provided. If we cannot resolve the non-payment, we will cancel your account.

Termination

The Hub is a joyful community of dog lovers. We reserve the right to terminate your Membership if, in our sole discretion:

(a) you fail to follow any of The Hub’s rules, regulations, or guidelines, including failure to comply with your dog’s Readiness designations;
(b) you fail to follow the reasonable request of our staff;
(c) you engage in behavior that is rude, disrespectful, or harmful to any of our staff, other Members, or guests;
(d) you engage in any behavior that involves mistreatment of any animal, including your dog or any other dog at The Hub; or
(e) your conduct is otherwise improper or harmful to the best interests of The Hub, its employees, Members, or guests.

Termination will be effective on the date The Hub emails or mails notice to your last known contact information. In such cases, you will receive a pro-rata refund of any prior Membership payments based on the amount of time remaining on the Membership, less any applicable penalties or unpaid fees.

Refunds / Cancellation

Although your Membership may be canceled at any time, which may incur early termination fees, we do not offer refunds of membership fees, private lesson bundles, AMAs, AKC Cohort Series, event tickets, retail items, credits, or any other product or service, except where required by law.

Unused sessions, credits, and other purchases remain subject to the expiration, forfeiture, booking, rescheduling, and no-show policies stated in these Purchase Terms.

Guest Access

You can explore our services as a guest before you sign up to become a Member. Guests pay as they go on a per-service basis instead of a membership subscription. As a guest, you have access to The Hub for the particular service you have paid for, but you are not eligible for Membership perks such as free access to events and discounted pricing on products or services from The Hub and its partners and affiliates. You may switch your status between guest and Member at any time.

Payments

We accept all major credit cards, PayPal, and qualifying Gift Cards. For your security, your billing name and address must match the details on the card used for payment. We reserve the right to cancel any order at any time.

Applicable taxes will be charged based on the price of purchased products and, where required by law, on shipping and handling charges. Online prices, offers, and selection may vary and are subject to change. We reserve the right to limit or refuse sales to resellers or other persons.

Gift Cards

A Gift Card cannot be used to purchase another Gift Card. If the amount of your Gift Card does not cover the total purchase, you must pay the remainder with another form of payment. If the amount of your Gift Card exceeds the total purchase, the remaining balance will stay on your Gift Card account for future use.

Gift Cards are non-transferable, non-refundable, and not redeemable for cash except where required by law. Pack Animals is not responsible for any Gift Cards purchased through third parties. Keep Gift Cards safe—we cannot replace lost or stolen cards.

Contact

Email: admin@packanimals.com
Phone: 828-482-7225
Address: 3132 Enfield St., San Ramon, CA 94582